ROBINMAY 購物常見問題

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Style Accessories

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Wallets All Items

Co-branded

Focus topic

Co-branding

Fashion guide

Outfit inspiration

FAQ for Shopping

Shopping and Checkout

HOW TO SHOP？

Will you reserve the item for me as long as it is kept in the shopping cart?

Are the physical product colors the same as on the website?

How is the checkout amount calculated for products on the official website?

Why can't I place an order? I'm getting an error during checkout, what should I do?

ROBINMAY official provides the payment method as below

Do you support the 'Cash on Delivery' payment method?

Do you offer any installment plans for checkout?

How do I use the convenience store barcode/code for payment?

What shipping methods do you offer?

How do I know my order has been accepted?

Orders

How to check my ordering record?

Can I modify my order once it has been placed?

For Canceling Overseas Orders (excluding Taiwan):

What is included in the product packaging?

What should I do if there is a shortage or missing item with my order?

What is the reason that my order got canceled?

E-Invoices (Taiwan Only)

How do you provide e-invoices?

What should I do if uniform serial number or company name provided is wrong?

May I donate invoices?

How to collect the prize if I win the Uniform-Invoice Lottery?

Can I request a specific invoice date or make changes to the item name or amount?