Return and Exchange Policy
1. If your merchandise was damaged in transit, is defective, or shortage of accessories, contact our customer service within 7 days for the further process. Customer service will not be processed after this period.
2. If you are not satisfied with a product that you have purchased, you may return the product within 7 days (including public holidays) of delivery for a refund. Follow the instructions to request a return authorization. Pack the product(s) securely in the original product packaging.
3. After receiving the product, the customer must carefully check whether the product is complete. If you need to do a return or exchange, if the merchandise has been used, the label has been cut, or unpack the metal film stickers, it is not accepted for any replacement or exchange.
4. Items must be returned in brand new, unused condition, with original product packaging, including all paperwork, hang tags, dust cover, receipts, and accessories.
5. All our products are produced in mass production by the factory. According to the international inspection standard AQL, the following conditions are acceptable:
Color display varies on the website, size does not meet expectations, artificial leather, slightly smelly hardware scratches, leather creases, uneven edge oil, a little thread (self-cutting), slightly asymmetric, small stains or scratches within 0.5 cm, Under the condition that does not affect the normal function use and appearance, are not included in the scope of defects, and are not returned.
6. The following situations may affect your return authorization:
＊Under the condition of not affecting your inspection of the product, damage the original packaging, remove seals and labels, remove metal stickers, and other damage.
＊Request after 7 days(including public holiday) of receiving. Not inspected the product within the time limit and informed, it will not be returned or exchanged beyond the inspection period.
＊Return items without receipts.
7. Any return or exchange delivery charges must be borne by the consumer, returns and exchanges are not accepted for overseas orders. Any damage in transit is not allowed by ROBINMAY for exchange or refund
If need assistance with the return process, please contact our ROBUNMAy fan page for further information
Please contact our customer service and follow the instructions to request a return or exchange authorization. Those who send the goods by themselves will not be accepted.
8. Please read the product description carefully and double confirm when you place your order.
ROBINMAY fan page：https://www.facebook.com/robinmaytw/
