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As long as your orders are confirmed, ROBINMAY will ship them in order.
It takes 3-5 working days(bank holidays excluded) to delivery your parcel, yet might take longer if there are situation such as out-of-stock, pre-order items, weekend/long weekend, major festivals or crucial international events. Our warehousing team always try their best to process orders and make sure the parcels will be delivered to you safely at the earliest. Your understanding for the delay of delivery caused by major accidents would also be appreciated.
Should you have any question, contact our online customer service via " … " in the lower right of our official website with the "order no." and "email address provided by you when placing order" to help you clarify the issues accurately.
ROBINMAY provides 7-11 and FamilyMart In-store pickup. To receive your parcel without any issue or delay caused, please fill in the correct information such as "Recipient’s name", "Phone no." in the "Shipment information".
It takes 3-5 working days(regular holidays & bank holidays excluded) to delivery your parcel, yet might take longer if there are situation such as out-of-stock, pre-order items, weekend/long weekend, major festivals or crucial international events. Our warehousing team always try their best to process orders and make sure the parcels will be delivered to you safely at the earliest. Your understanding for the delay of delivery caused by major accidents would also be appreciated.
Things to keep in mind :
ROBINMAY provides HCT Logistics in Taiwan. To receive your parcel without any issue or delay caused, please fill in the correct information such as "Recipient’s name", "Phone no." in the "Shipment information".
It takes 3-4 working days(regular holidays & bank holidays excluded) to delivery your parcel, yet might take longer if there are situation such as out-of-stock, pre-order items, weekend/long weekend, major festivals or crucial international events. Our warehousing team always try their best to process orders and make sure the parcels will be delivered to you safely at the earliest. Your understanding for the delay of delivery caused by major accidents would also be appreciated.
Things to keep in mind :
Unfortunately, ROBINMAY does not provide special delivery arrangement for customers for now. It takes 3-5 working days(regular holidays & bank holidays excluded) to delivery your parcel, yet might take longer if there are situation such as out-of-stock, pre-order items, weekend/long weekend, major festivals or crucial international events. Our warehousing team always try their best to process orders and make sure the parcels will be delivered to you safely at the earliest. Your understanding for the delay of delivery caused by major accidents would also be appreciated.
If you’re eager to get your order for some specific reason, contact our online customer service via " … " in the lower right of our official website. Our customer service team are with pleasure to direct you to our brick-and-mortar stores closest to where you are located to have your desired item.
Acceptable requests for amending orders are listed as below(oversea orders included):
Orders can be amended only when the "order status" stays "open". Please contact our customer service via " … " in the lower right of our official website during Mon. to Fri., 09:00-16:00(GMT+8) for further assistance. Unfortunately, amendment of delivery address is no longer possible once the order has been shipped.
Please provide your "order no." and "email address provided by you when placing order" to our online customer service to expedite your amendment requests. We’ll review internally to see if requests are acceptable according to ROBINMAY’s policy, then reply to you by our online customer service.
ROBINMAY provides the following delivery options for oversea orders:
Please refer to FAQ for Oversea Members for more details.
Here’s how:
If you don’t get your parcel in 3-5 working days after receiving our email notification shown "Shipped", contact our online customer service via FB or " … " in the lower right of our official website with the "order no." and "email address provided by you when placing order" to help you clarify the issues accurately.
Yes, there is a deadline for In-store pickup service in convenience stores. Customers need to pick up your parcels within 7 days starting from the day when the parcel is delivered to convenience stores, or the pickup service would be canceled. For example, if your parcel is delivered to 7-11 on July, 11th, you have to pick it up no later than July, 18th.
Customers will be notified by an email and a SMS when parcels are delivered to convenience stores.
ROBINMAY is asking for your kind understanding that we reserve the right to blacklist those membership accounts which belong to whoever fails to collect the parcel with no reason twice within a year. Also, the said customers will no longer be allowed to access any service on official website.
If customers fail to pick up parcels before deadline(within 7 days starting from the day when the parcel is delivered to convenience store), parcels will be returned to ROBINMAY. Therefore, customers need to place a new order to get their desired items.
ROBINMAY is asking for your kind understanding that we reserve the right to blacklist those membership accounts which belong to whoever fails to collect the parcel with no reason twice within a year. Also, the said customers will no longer be allowed to access any service on official website.
As soon as your pre-order items are in stock, ROBINMAY will ship them in order. We ask for your kind understanding that we don’t accept the request for special delivery arrangement. Therefore, stay informed of our shipping notification.
Things to keep in mind: