1. Either cash or credit card is acceptable in physical ROBINMAY stores.
2. There is no trial period for purchase in physical ROBINMAY stores.
Items can be exchanged in “like new” condition, including all original packing materials, seals, labels or tags, shipping documents, dust cover, giveaway and invoices etc.
3. Only one replacement is acceptable.
4. Return is unacceptable.
5. Customers are responsible for examining the quantity and quality of purchases before going to checkout.
Claims on shortage of items are unacceptable once the checkout process is done..
6. Free gifts with purchase are non-exchangeable, non-refundable and not for resale.
7. Return and exchange are not valid for additional purchase discount.
8. The items purchased on sales or with a discount are non-exchangeable or non-refundable.
* After-sales service for purchase in stores and online will be processed separately. ROBINMAY physical stores will be responsible and offer after-sales support for customers who shop in stores.
*ROBINMAY reserves the right of final decision of exchange.
*ROBINMAY reserves the right for exchange policy.
