ROBINMAY 會員常見問題

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About Membership

About Membership

Join our membership program for fantastic perks:

Ready to become a ROBINMAY member?

How to verify your phone number and email address:

How to change my password?

What should I do if I have more than one member account?

Membership Terms & Conditions and Things to Keep in Mind

Here are a few things you need to know about membership upgrading and benefits:

How to become a VIP member of ROBINMAY？

What are the benefits for ROBINMAY VIP members?

How does your System Determine Membership Upgrades, Downgrades, and Continuation?

How to Check My Membership Level, Benefits, and Perks

Why am I not eligible to be upgraded to VIP membership

Will I still receive the benefits when shopping in physical stores or overseas?

A Few Things about Rewards Credits

When will I receive my Rewards Credits?

Why haven't I received my rewards credits?

Why am I unable to use store credits/coupon for discounts

Important Notes on Using Shopping Credits