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Overseas Membership Service

【Payment options & Shipping fees】



Payment Options

Shipping fee

Delivery Times

S.F. Express

Hong Kong、Macau


◆We use ECPay to safeguard your credit card transaction.

◆We accept VISA、MASTER and Union Pay。



◆ Cash on delivery

◆ 3-5 working days

Pick-up in convenience stores/logistic stations

Hong Kong


◆ 0-2kg $300NT

◆ 2-4.5kg $500NT

◆ Over 4.5kg is unacceptable

※ The weight and dimension of oversea packages is limited, S.F Express with COD is the only option for delivery if your order includes 3 or more items.


◆ 3-7 working days

Home Delivery/Smart Locker

◆ 3-7 working days


Singapore、West Malaysia、East Malaysia

◆ West Malaysia:1kg $280NT ,>1kg:$250NT/per kg 

◆ East Malaysia:1kg $390NT  ,>1kg:$320NT/per kg

◆ Singapore:1kg $320NT ,>1kg:$280NT/per kg

◆ Singapore、West Malaysia:5~10 working days

◆ East Malaysia:5~15 working days




◆ Bangkok: 1kg $375NT ,>1kg:$375NT/per kg



(Bangkok excluded)

◆ Thailand

(Bangkok excluded):1kg $450NT ,>1kg:$450NT/per kg




◆ Indonesia:1kg $320NT ,>1kg:$320NT/per kg

◆ 5-6 working days


  1. In general, it takes 3-5 working days to process delivery, which will depend on the situation.
  2. The shipping fees are calculated based on the dimensions and shipping area by the system. Free shipping events do not apply to overseas members.
  3. Final shipping fee will be calculated at the checkout for the shipping fees might vary irregularly with delivery partners. Customers are responsible for import customs duties or additional shipping fee for remote area if necessary.
  4. The delivery might be delayed due to the customs inspection.
  5. Please contact our customer service if you do not receive your package.

       ※Customers will be deemed to accept our shipping fee, including the customs duties, once 

           the checkout is completed.


【After Service】

  • There is no return or refund service except for damaged or wrong items, so be sure to review your orders carefully before ordering.

  • Please contact us and leave your name, cellphone no., order no., reasons and the defective photos via FB within 7 days of receipt of shipment if our products are defective or are wrong items. We will reply to you in order during office time.

  • Some minor differences, which will not result in function or appearance issue, are acceptable based on AQL, such as
            *Coloring-shading defect
            *Unacceptable size
            *Slight spot, scratch or crease(within 0.5mm)
            *Minor leather oiling issue
            *Few thread end not trimmed
            *invisible asymmetric

  • Customer service Mon. to Fri. 10:00-12:00、13:00-18:30 (We're off on public holidays and weekends)

  • The package will be rejected if overseas customers return the product with COD, and customers will be responsible for the related expenses caused.

【Things to keep in mind

  • Due to the expensive and complicated delivery process of overseas orders, please be sure to fill in the correct recipient information which cannot be modified once the order is completed.

  • The delivery will be cancelled and the customer will be responsible for additional delivery fee if the recipient address is wrong.

  • Orders will be cancelled and is not refundable as long as the package is returned due to the incorrect recipient information and unable to get signature. 

  • We reserve the right to suspend your membership account and blacklist customer who is against ROBINMAY policy with malicious intention.

【Tips of Gift Vouchers

  • Gift vouchers will be applied automatically as long as the purchase amount exceeds NTD$1000. There is no upper limit to apply gift voucher.

  • When entering the checkout page, you could enter the gift voucher amount you would like to and see the balance of your gift voucher.

  • Gift vouchers are non-refundable.