New to ROBINMAY？
- Please sign up as our member to enjoy our exclusive service.
- If registering with E-mail or Facebook，Please remember to verify with your cell phone number, which will enable you logging in quickly and to accumulate your purchase at our stores！
- In order to track orders in real time, accumulate purchases, earn membership gift vouchers and have the privilege to upgrade your membership, please sign up before placing your order.
- Customers are unable to accumulate purchases and to claim to cancel orders if placing orders without signing up.
- Orders can neither be consolidated or split, nor be amended the payment or delivery method if orders are taken. So please confirm your orders before sending to ROBINMAY.
- If the address and mobile phone number in the order need to be amended, please contact the customer service immediately when the order status is "processing" . If the order status is "Completed", which means the shipment is in transit and cannot be amended.
- If you want to cancel orders, please contact the customer service immediately when the order status is "processing" . If the order status is "Completed", which means the shipment is in transit and cannot be canceled.
- Overseas customers are responsible for additional charge resulted from canceling the credit card payment. Also, customer service will accept your application for cancellation only when the order status is "processing.
- Your merchandise will not be reserved before the checkout is completed. The allocation of merchandises will be based on the order of checkout.
- The delivery time of pre-orders is different from regular orders. If you hope to receive the merchandise in stock earlier, please place your orders respectively.
- The time it takes to complete pre-orders depends on the manufacturing process, delivery arrangement, custom clearance. The merchandise will be delivered immediately once we have them in stock.
- ※Kindly remind you that ROBINMAY has the right to refuse orders or block accounts if customers fail to take delivery with no reason twice within a year or violate ROBINMAY 's policy on purpose.
【Delivery】
【Delivery Time】
【Remarks】
- The shipping arrangement will be in the order of reconciliation and verification sent by the credit card institution.
- In general, it takes 3-5 working days to deliver your products, which will depend on situation.
- Please contact our customer service if you do not receive your product.
- Working days exclude weekend and public holidays.
- In general, all the shipments will be processed in order.
- SMS will be provided when your package is delivery to convenience stores.
- When the payment is done online with the credit card, an ID of the purchaser would be necessary as a proof when picking up the package in convenience stores.
- If the package is rejected or not picked up within the limit of time, it will be returned to ROBINMAY automatically and will not be re-shipped and would be recorded of rejecting the package once. As long as such cases happen twice or or more, customers will be blacklisted by our system automatically.
- Our customer service will contact you immediately whenever there is any situation with the delivery.
【Pre-orders】
- The time it takes to complete pre-orders depends on the manufacturing process, delivery arrangement, custom clearance. The merchandise will be delivered immediately once we have them in stock.
- The delivery time of pre-orders is different from regular orders. If you hope to receive the merchandise in stock earlier, please place your orders respectively. Once you decide to split your orders, so are the promotions and preferential deals be split as well.
- Pre-orders will not be delivered until all items of the orders are collected. The service of designation of delivery date is not available. Please be aware of our notice of delivery information as well.
- Our staff of customer service will email you to notify the cancellation of the order whenever there is an situation with the orders or out of stock situation.
【Out of Stock】
- The availability of product quantities is referred to ROBINMAY website. If the out-of stock status is shown on our website, which will also mean the pre-order is not open to customers yet.
- Please stay tuned on ROBINMAY FB to learn more about the most updated product information and delivery status. ( https://www.facebook.com/robinmaytw/ )
【Packaging】
Please understand that in order to give more protection for product, all of which will be packed with box, yet is not a guarantee for not being crushed or impacted during the delivery.
