FAQ

FAQ


How long will it take for my order to be delivered

We process orders in stock and pre-orders respectively.

Orders with stock available will be delivered in turn. An Estimated Release Date will be shown on our official website for customers reference.

How to return purchased items within trial period

Return should be made within 7 days from the next day you receive your purchased items.

If youre not satisfied with your items, you may return UNUSED items with the original packing, parts and accessories. In addition, labels or tags must be intact.

What should I do if I receive an incorrect item

Contact us via FB. We will need to know your order number, name and phone numbers to provide you the best solution as quickly as possible.

Items not being eligible for return

color-shading defect

unacceptable size

slight dye smell

slight spot, scratch or crease(within 0.5mm)

minor leather oiling issue

few thread end not trimmed

invisible asymmetric

error not resulted from us