ROBINMAY 運送常見問題

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Fashion guide

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FAQ About Shipping

General Delivery Time and Shipping Costs

FAQ About Shipping

Delivery Time and Costs for Convenience Store Pickup in Taiwan: 7-11, FamilyMart

Delivery Time and Costs for Home Delivery in Taiwan: HCT Logistics

Home Delivery Time and Costs for Oversea Orders

Can I Specify a Delivery Time?

Can I Change the Shipping Information for My Order?

Shipping Guidelines

Tracking Orders

How to track my order?

How can I check the shipping status of my order?

What If I Haven't Received My Package?

Is there a pickup deadline for the option of 'Convenience Store Pickup'

What Should I Do If I Missed the Deadline to Pick Up My Package at the Convenience Store?

What Happens If There Are 'Pre-Order Items' in My Order?